Terms & Conditions
TERMS & CONDITIONS
Customers must be at least 18 (eighteen) years of age to use this website and by booking our tour, you represent and warrant that you are at least 18 years of age and may legally agree to our terms and conditions. K’gari Tours assumes no responsibility or liability for any misrepresentation of your age.
Tickets are non-transferable and cannot be substituted for cash or any other product.
Partial cancellations of one (or multiple) tour component(s) are not permitted.
You can drive on K’gari if: You are 21 years of age with 2 years of driving experience. Hold a valid driving license. If your driver’s license is not written in full English it must be accompanied by an international driver’s license. No photocopies will be accepted.
We do not take responsibility and will not compensate for any loss or damage to your personal property whilst in storage or when on tour.
Date changes are permitted 7 days prior to your package start date.
Cancellations are permitted up to 7 days prior to your package start date and incur a 5% cancellation fee.
If you miss your departure date or cancel within 7 days of your package start date a 100% cancellation fee applies.
Please note that tour departures and itineraries may be subject to change due to factors such as tides, weather, injury, illness, or vehicle issues at the operator’s discretion, without prior notice. While tours are generally not canceled unless authorities deem access to the island unsafe, in cases where weather conditions prevent travel or access to the island, we will contact you promptly to inform you of the situation.
If the operator cancels the tour, we will offer options to reschedule your voucher or provide an open date for future use, as long as the voucher remains valid. If rescheduling is not possible, please refer to the point of purchase or agent for their terms and conditions regarding cancellations.
Due to the possibility of typical Queensland events such as cyclones, flash flooding, or bushfires, we strongly recommend purchasing travel insurance. For up-to-date weather information, we suggest consulting the Bureau of Meteorology (BOM) website 7 to 10 days prior to departure to ensure alignment with our cancellation and date change policy.
Guests are responsible for any damages that occur while on tour as a result of negligence. This includes at the campsite or if you are staying at Nomads Noosa or when driving.
All drivers complete a car hire rental agreement and this comes with a base level of insurance. This provides base level cover for damage to the Island 4×4 Hire Pty Ltd vehicles (ie. any damage to the vehicle that you are hiring) and associated towing, recovery and assessment charges. This does not include damage to any other third party vehicles or other property. This means that if the damage to the Island 4×4 Hire Pty Ltd vehicle that you are driving is below the base level, you are covered; but if the damage is above you are liable for any additional costs. There is an option to pay additional insurance of either $50 or $100 on the day of departure and this increases your base level cover from $1,500 to $4,000 or $8,000 respectively.
Bags are stored free of charge either in Noosa or in Rainbow Beach. We do not take responsibility and will not compensate for any loss or damage of your personal property whilst in storage or when on tour.
The guide can remove a guest(s) from the tour for any behaviour deemed unruly.
Guests are responsible for personal management of any medical conditions and costs associated with emergency evacuation from the Island due to illness or injury and for these reasons, we highly recommend travel insurance.
Public Holiday and Credit card Surcharges
Tours departing, or tours that fall over a public holiday incur a surcharge and payable at the time of booking. A surcharge applies with all credit card payments.
Travel Insurance
Island Expeditions™ & K’gari Safari™ recommend that all guests obtain personal travel insurance prior to participation.
Cancellations
- Changes / cancellations permitted up to 7 days prior to your *Tour.
*defined as 18:00 local time, the day before the tour departs as this is the start time of the safety briefing. - Cancellations incur a 5% fee. Credit card fees are non-refundable.
- Cancellations with less than 7 days notice or no shows incur a 100% cancellation fee.
- If you have booked accommodation at Nomads Noosa as part of your package, no shows are non refundable and the 7 day cancellation/change policy applies.
Itinerary is subject to weather and tidal conditions and may be altered at the operator’s discretion at any time without prior notice. Tours are unlikely to be canceled unless the Authorities deem access to the Island to be unsafe. If weather conditions make it impossible to reach the Island we will make contact as soon as we know we are unable to travel to reschedule your voucher.
Open Dated Tickets
All open dated tickets and accommodation are subject to availability. We advise booking your Island Expeditions™ & K’gari Safari™ tour and accommodation at least 14 days in advance (21 days during Nov to Apr). Date changes incur a $40 surcharge per passenger.
To book in your date please email Island Expeditions™ and provide your preferred departure date and voucher number.
- If your package includes accommodation, you will be accommodated in a 16 bed mixed dorm with ensuite shower and a toilet facilities.
- All camping and cooking equipment (pre set up tents with mattress & pillow)
- Main meals – Day 1(Lunch/Dinner), Day 2 (B’fast/Lunch/Dinner) Day 3 (B’fast/Lunch)
- 4WD vehicle
- Professional & knowledgeable guide
- Return ferry transfer
- National Park fees
- Vehicle insurance excess fee
- Sleep bag and pillow case ($20 cash deposit applies, fully refunded when returned)
Validity
Tour and accommodation vouchers are valid for twelve months from date of booking.
WHAT OTHERS THINK OF OUR TOURS
ACCOLADES
KEEP INFORMED
Stay connected and receive special offers and regular updates on what’s happening on K’gari.