Island Expeditions™ Pty Ltd (ABN 91 634 130 528) & K’gari Safari™’s (ABN 52141776356)
Island Expeditions™ and K’gari Safari™ mission is to consistently exceed our visitors’ expectations in terms of the products and services we provide by creating a customized experience for each visitor.
Island Expeditions™ & K’gari Safari™ collect information about our visitors so that we can provide an experience that is tailored to their preferences. Since the privacy of our visitors is of paramount importance to Island Expeditions™ and K’gari Safari™, we wish to protect it and maintain the trust of our visitors while collecting the information necessary to do this. Island Expeditions™ & K’gari Safari™ is fully committed to providing information about the collection and use of personal information furnished by, or collected from, visitors while using our website, products and services. Below is an explanation of the information we collect, how we use it, and why the use of this information will benefit our visitors’ experience.
The website is owned and controlled by Island Expeditions™ and K’gari Safari™ and we may ask for and collect personally identifiable information in order to provide a customised experience. Visitors are given notice of this request. Visitors will be informed about how Island Expeditions™ and K’gari Safari™ and may use such information, including whether it will be shared with carefully selected third parties. In most cases, the information a visitor provides is added to our database in order for IE and KS to provide personally tailored messages, which are delivered online. Visitors will always be offered the choice not to provide personally identifiable information or to have it shared with others.
Please note that Island Expeditions™ and K’gari Safari™ does not control and will not be responsible for the privacy policies of third party websites, or websites not controlled or authorised by Island Expeditions™ and K’gari Safari™ . Third party websites that are accessed through links on our websites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing personal information.
Visitors to our membership website are asked to become Registered Online Members. In order to become a Registered Online Member, visitors will be asked their name, address and other basic profile information. Registered Online Members will be assigned a login ID and a password in order to perform certain functions, next time they visit our website. If the visitors choose not to supply the information, their ability to perform certain transactions may be affected. For example, not providing an email may prevent the processing of an enquiry/booking form.
We respect our visitors’ privacy. Personally identifiable information can be accessed and updated by our members during and after the registration process. Security is provided concerning credit card information, names, addresses, email addresses and any other personal information that visitors may provide within Reservation, Enquiry and Members portions of our websites. Although “guaranteed security” does not exist either on or off the Internet, we safeguard our visitors’ personally identifiable information by using industry standard practices. Currently, our websites utilize a variety of different security measures designed to protect personally identifiable information from unauthorized access by users both inside and outside Island Expeditions™ and K’gari Safari™.
Third party websites that are accessed through links on our websites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures, implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing personal information.
Cookies and Invisible Pixels
A cookie is a very small text file that is sent to a visitor’s browser from a web server and stored on the visitor’s computer hard drive. It assigns the computer a unique identifier. It is essentially the visitor’s identification card when she/he returns to the Island Expeditions™ and K’gari Safari™ site. Cookies save visitors time because they help us to provide the visitor a customized experience without having to remind us of her/his preferences each time she/he returns to our web pages. Island Expeditions™ and K’gari Safari™ cookies cannot damage visitors files, nor can they read information from the visitor’s hard drive.
Cookies help us provide our visitors with a personalized online experience in the following ways:
- They remember visitor names and passwords for future visits so log-in is easier and faster.
- They ensure visitors are provided with the appropriate frames and content.
- They ensure visitors obtain the information requested.
Island Expeditions™ and K’gari Safari™ cookies do not follow visitors when traveling on the INTERNET after leaving Island Expeditions™ and K’gari Safari™ websites. We track the usage of our websites in order to modify it according to our visitors’ needs. We pay attention to what information is requested and attempt to make it easier to find such information in the future.
If visitors do not want the benefits of these cookies they can set their browser to reject the cookies. Visitors should consult the instructions for their particular browser on how to do this. However, visitors should understand that rejecting cookies might affect their ability to perform certain transactions on our websites and our ability to recognise their browser from one visit to the next.
Island Expeditions™ and K’gari Safari™ also use invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate without personally identifiable information. IE&KS may use this information to improve marketing programs and content.
Access to Individual Profiles
Within the Members area of the website we provide a profile section. Filling this information makes it easier for visitors to conduct certain functions. We respect our visitors’ privacy and maintain their profile information on a secure server. Personally identifiable information can be accessed and updated by the member. Island Expeditions™ and K’gari ™™ will not use our visitor’s confidential information for purposes, which are not disclosed to or authorised by the visitor. Visitors have the opportunity to review the information they provide and update it at any time.
Occasionally, information that a visitor requests to be removed will be retained in certain files in order to properly resolve disputes or to troubleshoot problems. In addition, information is never completely removed from our databases due to technical and legal constraints, including stored “back up” systems. Therefore, visitors should not expect that all of their personally identifiable information will be completely removed from our databases in response to their request.
From time to time, Island Expeditions™ and K’gari Safari™ may ask visitors for their email address in order to provide relevant information such as reservation confirmation and offers. Email addresses may be joined with other information provided at our website and may also be augmented with other data sources. By providing their email addresses to us, visitors may receive email. Visitors will always have the ability to accept or decline email communications from Island Expeditions™ and K’gari Safari™.
Email communications are sent only to people who have consented to receive email from IE&KS or by our carefully selected third parties. At the time of email capture, Island Expeditions™ and K’gari Safari™ will advise the visitor that we will use the email address for service and product information, as well as marketing and promotional communications. At any time a visitor may opt-out of receiving email communication by following the directions posted in every email, or by contacting an Island Expeditions™ and K’gari Safari™ customer service representative to opt out of email communication.
Visitors may receive periodic offers and information from Island Expeditions™ and K’gari Safari™ about our products and services, as well as offers and information from Island Expeditions™ and K’gari Safari™ carefully selected marketing partners. Visitors may also receive offers and information directly from these selected third parties. Visitors who do not want to receive marketing information from Island Expeditions™ and K’gari Safari™ and/or these third parties in the future, have the option to contact us in order to decline such communication.
Once the visitor has opted out, they can choose to opt-in again by changing their profile online or by contacting us in any way.
In cases when a visitor voluntarily provides personal information in response to an email (a survey or a purchase, for example) Island Expeditions™ and K’gari Safari™ (or a third party engaged by Island Expeditions™ and K’gari Safari™) will inform the visitor how this information will be used. For example, information may be used so visitors can receive goods, services or information that was requested. Island Expeditions™ and K’gari Safari™ may also use this information in aggregate form to get a better understanding of the type of individuals responding to specific offers.
Sweepstakes and Contests
Sometimes Island Expeditions™ and K’gari Safari™ runs sweepstakes and contests. We ask people who participate to give us their contact information (like their email address). If a visitor participates in a sweepstakes or contest, his/her contact information may be used to reach him/her in connection with the sweepstakes or contest, and for other promotional, marketing and business purposes.
All Island Expeditions™ and K’gari Safari™ sweepstakes/contests entry forms will provide a way for participants to opt-out of any communication from the sweepstake’s/contest’s manager that is not related to awarding prizes for sweepstake/contest. Entry forms will further provide contestants with a choice whether to receive email marketing materials from our carefully selected third parties. When a visitor enters Island Expeditions™ and K’gari Safari™ sweepstakes/contest, the information the visitor provides is not shared with any third party, unless the visitor agrees to such by checking the opt-in box on the sweepstakes/contest entry form. By accepting the prize, the winner agrees that Island Expeditions™ and K’gari Safari™ (and those acting under its authority) may use the winner’s name/picture/portrait, likeness and/or voice for advertising and other promotional purposes without further consideration, unless prohibited by law.
From time to time Island Expeditions™ and K’gari Safari™ may perform research (online and offline) via surveys. All survey responses are voluntary, and the information collected will only be used for research and reporting purposes, to help Island Expeditions™ and K’gari Safari™ to better serve its visitors by learning more about their needs. The survey responses may also be used to determine the effectiveness of our websites, various types of communications, advertising campaigns, and/or promotional activities.
If a visitor participates in a survey, the information given by the visitor will be used along with that of other study participants (for example, Island Expeditions™ and K’gari Safari™ might report that 50% of a survey’s respondents are women). Island Expeditions™ and K’gari Safari™ may share anonymous individual and aggregate data for research and analysis purposes.
Island Expeditions™ and K’gari Safari™ may also contact participants through email for other purposes if given permission to do so. For example, if participants indicate in the survey that they wish to join an Island Expeditions™ and K’gari Safari™ online research panel. When a participant submits a survey, the email address and the response to the “future contact” question described above, are automatically stored in a database that is intentionally separated from the participant’s survey responses. Therefore, the participant’s email address is not tied back to the survey responses. Island Expeditions™ and K’gari Safari™ will not share with third parties the personally identifiable information provided by a survey participant in response to survey questions. For all other purposes, only aggregate data that is devoid of all personally identifiable information will be used.
In the course of providing a survey to visitors, a cookie may be placed on their browser in order to control the research process, primarily to stop people from being asked to take the same survey twice – or being allowed to take the same survey twice. In addition, the types of advertising visitors view in emails received or on websites during the course of their web surfing, may be connected to the visitor’s anonymous survey responses.
Participation in Island Expeditions™ and K’gari Safari™ surveys is voluntary. Participants who do not wish to receive email communications from Island Expeditions™ and K’gari Safari™ may opt out of the receipt of such communication by notifying us as provided below.
Periodic Review and Modification
- Island Expeditions™ and K’gari Safari™ only collects personal information insofar as it is necessary for our functions or activities.
- Island Expeditions™ and K’gari Safari™ will not collect sensitive material as that term is defined in the Privacy Act without the prior consent of its online customers.
- Island Expeditions™ and K’gari Safari™ shall do all that is reasonably possible to ensure information collected by it as accurate, complete and up to date.
- Island Expeditions™ and K’gari Safari™ takes all reasonable steps to protect personal information provided from unauthorized access.
- Island Expeditions™ and K’gari Safari™ take all reasonable steps to identify and destroy information that is no longer required by it.
- Island Expeditions™ and K’gari Safari™ allows access to personal information obtained by it from an online customer to that online customer.
- Island Expeditions™ and K’gari Safar™i will not transfer personal information outside the Commonwealth of Australia unless it meets the requirements under National Privacy Principle 9.
The majority of the images used in this web site are the copyright of Island Expeditions™ and K’gari Safari™ and may not be reproduced without expressed permission.
Whilst every effort is made to keep this site accurate, Island Expeditions™ and K’gari Safari™ reserves the right to change the information contained here and makes no guarantee as to the accuracy of the contained information.
The information provided by Island Expeditions™ and K’gari Safari™ on this site which may include, but is not limited to, general information, advertising, suggested action and advice, products and services, is owned byIsland Expeditions™ and K’gari Safari™ and subject to copyright.
The information compiled by Island Expeditions™ and K’gari Safari™ is of general nature and should be used for reference only. Although attempts were made to provide you with accurate information at the time the information was included on the site, you should not, under any circumstances, rely upon the information as comprehensive and/or accurate research or advice in a particular field.
Island Expeditions™ and K’gari Safari™ accepts no responsibility for any loss, damage, claim or expense suffered by you as a consequence of your reliance on the information provided in this site. This site may contain information of, or links to, other parties and their opinions are not necessarily those of Island Expeditions™ and K’gari Safari™.
The presence of any link or information of other parties should not be construed as an endorsement of those parties or the accuracy of their information.
This is an Australian website and is subject to Australian law.
AN UNFORGETTABLE ADVENTURE
K’GARI IS NATURES MUST SEE MASTERPIECE
EXPERIENCES YOU’LL NEVER FORGET
EXPERIENCE THE MAGIC OF THIS ICONIC WORLD HERITAGE LISTED WILDERNESS
BREATHTAKING BEAUTY & MEMORIES TO CHERISH FOR LIFE
EXPERIENCES YOU’LL NEVER FORGET
WHAT OTHERS THINK OF OUR TOURS
“Great accommodation provided - single tents with a mattress and pillow, you rent your sheets from the hostel before you leave for the trip. Amazing beaches and lakes to visit. Food is plentiful and delicious, always enough for second helpings for everyone. Tour guide experience can't be matched, Colin knows his stuff and is clear and concise with what we can and can't do. Would definitely recommend.”
– Stephen Fahey
“Best trip so far, had an amazing time driving the 4x4s along the beach with a great group of people (TEAM BRUCE) and Chris the tour guide was great, he had so much knowledge about the island and explained the history behind every point. Would definitely recommend to anyone!”
“Absolutely amazing trip, well organised & the tour guide ‘Phil’ was absolutely amazing! Would definitely recommend!”
– Shanice Hoffman
“Amazing tour of Fraser Island 🙂 our tour guide Phil was fab, he was so knowledgable about the island and made sure that we were all having fun, even giving us some good ideas for some games in the evening! The food was so nice, we were served a good 3 meals a day, and the camp site was clean and comfortable!! We visited some beautiful places and everyone who was able to drive a 4x4 got the chance to, which was so much fun, would recommend the tour to anyone!”
– Holly Bunting
“Had a blast. Everything was organized really good. The camp was clean and a nice vibe right by the beach. Our guide Phil was the best, he knew so much about Fraser Island and was a great cook. Driving the 4x4 was so much fun, would do it again every time. I met great people and saw so many great things in such a short amount of time. Can recommend it to anyone. Thanks 😊”
“Hey, I’ve been doing K’gari swag tour and it was absolutely wonderful. I can’t be happier with the hostel itself, the magic team we went and of course our guide, Colin 🙂
I would highly recommended 😊”
– Elda Garcia
“Had an amazing time. Ed was a great guide and took us to some amazing places like Lake Mackenzie which was my favourite spot on the East Coast, would recommend to anyone travelling Australia😁”
– Jake VG
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